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Marketing Call/Control Center Agent ~ Anaheim
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673806

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  10 Views, 0 Applications  
Marketing Call/Control Center Agent ~ Anaheim
The job of a (Call Center) Control Agent is a highly focused position to ensure a service-oriented and professional working environment by assisting the field marketing team in the scheduling of tours, ensuring all tours are booked in accordance with proper qualifications and procedures and managing projected tour flow targets for all Anaheim sales lines.

Essential Job Functions

The main responsibility of a Control Agent is to assist the field marketing team in the proper booking and scheduling of their sales tours. The Control Agent also serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales line. A Control Agent is also responsible for maintaining predetermined tour flow targets as allotted by management. The Control Agent will work cooperatively with other team members, team lead, Marketing Support Services Manager and transportation department to improve service delivery, data tracking and reporting.

***Position requires working weekends (both Saturday & Sunday)***


+ This is professional level work requiring the ability to work both independently and in consultation with others

+ Build trust among employees and other Marketing/Sales department

Knowledge and skills:**

+ Excellent written and verbal communications skills

+ Excellent computer/data reporting skills

+ Ability to handle multiple tasks with attention to detail

+ Familiarity with Wyndham Vacation Ownership marketing programs and their related computer system navigation and customer contact notes preferred

+ Ability to work under pressure

Leadership Skills:**

+ Utilize effective interpersonal skills to build strategic relationships with all levels of professionals

+ Ability to plan well and prioritize work

+ Good decision-making and communication skills

+ Attention to Detail

+ Phone Call/Agent Support

+ Must be able to work all weekends (both Saturday and Sunday) and holidays.

+ Timeshare, Escrow or Mortgage Loan Processing experience preferred.

+ High School diploma or equivalent.

+ Cash handling experience required.

+ Scheduling flexibility due to business demands.

+ Ability to multi-task in a fast paced environment.

+ Computer experience including MS Office (Word & Excel).

+ Must work weekend shifts.

+ Problem solving and good communication skills.

Previous experience in these positions helpful: administrative assistant, escrow, clerical, sales coordinator/coordination, customer service, sales support, contracts administration, property management, funding, accounting/accountant, hotel, hospitality.

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