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Program Director
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88402432

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  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Program Director

**Job Title**
Program Director
Costa Mesa, CA

Job Description**

RESPONSIBILITIES: * Engage with Client Executive and Managing Consultant to collaborate on the best course to deliver operational excellence and financial guidance for profitable services engagements. * Develop and maintain strong relationships with the key customer stakeholders and their management and others in collaboration with the Client Executive. * Develop comprehensive knowledge of WWT's professional service capabilities and continuously work to identify relevant ways these capabilities can serve the customer. * Create and organize a rolling 6-month execution roadmap. Execute on the plan, pulling various internal and external groups together to achieve the required objectives. * Ongoing development and maintenance of staffing plans to ensure successful execution. o As part of staffing plan, lead the hiring effort for all new Professional Services employees that are required to fulfill our obligations within the account. * Act as a focal point of Professional Services for customer escalation if issues arise. * Track financial performance of services and make suggestions to minimize risk and increase GP where possible. * Develop training and onboarding for all new Professional Services employees on customer environment. * Promote and provide leadership in our core values (trust, humility, embrace change, passion and a strong work ethic, positive attitude, team player and honesty and integrity) to foster a positive work environment and high performance teams. * Conduct weekly, monthly and quarterly programmatic meetings, both internal and client facing. * Provide monthly reporting on the program for internal and external audiences.


QUALIFICATIONS: * Bachelor's degree, PMP, or extended management experience preferred. * Minimum of 5 years management experience leading large services programs. * Knowledge of core OEM (Cisco, EMC, VMware, NetApp) technologies and deployment practices. * Professional services leadership experience focused on delivery of technical engagements to large program-specific accounts. * Strong organizational skills (PMP or PM experience). * Strong presentation and communication skills. * Strong business background and understanding of financials, contracts and business processes. * Professional demeanor with the ability to speak at the executive level and build relationships. * Valid driver's license.

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